This listing was posted on The Resumator.
CRM Executive
Location:
Kuala Lumpur
Description:
We are looking for a passionate and talented individual to join the award-winning ZALORA CRM Team. Customer Relationship Management (CRM) is the concept of being relevant to the customer, leveraging data to understand the customer DNA and provide a top-class customer experience via the full suite of customer touchpoints and communication channels.CRM adds value by effectively representing ZALORA as a brand, its character, personality, and product assortment, while taking into consideration the individual customer’s needs and motivations. In every single marketing message we send, we aim to craft the perfect environment to maximize emotional value and commercial opportunity across the customer journey – right from their first order up until they become loyal advocates of the ZALORA brand.With a combination of rich customer data and state of the art digital marketing technology, we are more empowered than ever to consistently innovate and commit to deliver amazing experiences in line with the needs of our customers, the company, and the retail ecommerce opportunity as a whole. Responsibilities: Create, produce and implement creative digital marketing campaigns and strategies to answer the needs of relevant customer segments. Take ownership of the operation and performance across multiple communication channels such as newsletter, app push notification, In-app messages and SMS Understand the customer lifecycle and purchase behavior to produce detailed analysis on marketing campaign effectiveness and optimise iteratively. Be an advocate of the customer’s experience to continually create WOW moments. Coordinate across departments to plan and prepare relevant content for subscribers. Utilise digital technology and creativity to push the boundaries of the CRM experience. Assist in the optimisation of other relevant CRM related communications to broaden understanding of CRM Requirements: Highly proficient in written and spoken English Passionate about delivering fashion effectively to customers through creativity, copywriting and digital technology Enjoy the challenges of a fast-paced environment Highly adaptable, meticulous and able to think critically Strong willingness to learn and grow independently Diligent and organised in execution Good communication skills Proficiency in HTML is a plus Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for: An exciting platform to make your success story Have the utmost care for your mental and physical wellbeing Flexibility weaved into your lifestyle A seamless work environment with a friendly & team-fueled culture Career growth aligned to your professional and personal needs and goals Want to stay ahead with our developments? Follow us at our LinkedIn page and know more about us from our career website . The ZALORA Story ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group. Powered by JazzHR
Company:
Zalora South East Asia PTE
Posted:
February 22 on The Resumator
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