This listing was posted on The Resumator.
Loyalty and Retention Executive
Location:
Kuala Lumpur
Description:
Description: As a Loyalty and Retention Executive, you have end-to-end responsibility of managing and delivering ZALORA’s short, mid to long term loyalty initiatives that you will be overseeing together with your manager. You will work closely with your manager and cross departmental teams in also strategizing, conceptualizing and proposing new initiatives that fall under the greater loyalty umbrella. In your role, you will be overseeing the execution of loyalty communications, future loyalty initiatives and take ownership in execution and evaluation of the results. You will get the chance to work closely with multiple internal stakeholders across the different departments and external agency partners where needed. The role will allow you to experiment with new ideas, push new boundaries and be at the forefront of the ever changing E-Commerce landscape. Responsibilities: Plan and execute loyalty related communications utilizing ZALORA's CRM solutions. Propose, coordinate, execute and track loyalty initiatives and its results. Work with multiple stakeholders across different departments on the day to day execution and tracking of initiatives. Set clear and specific targets with your manager for each initiative and ensure proposals/concepts can deliver on those targets set. Asses loyalty, creative ideas and communication proposals/concepts together with your manager. Take ownership in ensuring proper implementation of loyalty communications and initiatives across multiple markets and channels. Keep track and provide relevant updates to key stakeholders with proposed next action steps Requirements: 1-3 years relevant job experience either in marketing, loyalty and/or in fashion e-commerce Impeccable communications skills and are fluent in English Ability to think out of the box and conceptualize ideas. Be up to date with and have a strong understanding of e-commerce, loyalty programs and the major players in the industry. Highly organized and structured when managing tasks and projects across multiple stakeholders. A data-driven mindset and are comfortable with analyzing reports to derive actionable insights. Adaptable to situations and is an independent learner. Possess great corroborative skills. Savvy with Google suite or MS Office suite and able to write/compose articulately A degree in marketing and/or business administration/Mass Communications or any related field is a plus. Prior experience in a similar role or in managing campaigns or loyalty initiatives is a plus. What we offer you: Gain a high level and deep understanding of the company and business, and see your inputs and initiatives take flight to drive real business impact Experiment with new ideas when conceptualizing the next breakthrough loyalty strategy in our markets. Witness cutting edge E-commerce first-hand and utilize award winning campaign automation technology to drive success in the modern environment. Exposure to CRM Software such as BRAZE and reporting/analytical software such as Looker. Ownership of the key loyalty communications portfolio with the opportunity to develop and take it further. Be a part of an award winning, high performance, highly professional & entrepreneurial team Work with experienced, motivated and talented colleagues from all over the world Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for: An exciting platform to make your success story Have the utmost care for your mental and physical wellbeing Flexibility weaved into your lifestyle A seamless work environment with a friendly & team-fueled culture Career growth aligned to your professional and personal needs and goals Want to stay ahead with our developments? Follow us at our LinkedIn page and know more about us from our career website . The ZALORA Story ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group. Consent Disclaimer By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA’s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA’s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for. Powered by JazzHR
Company:
Zalora South East Asia PTE
Posted:
June 10 on The Resumator
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