This listing was posted on The Resumator.
Service Consultant KL Office
Location:
Jalan Ampang
Description:
About Us Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally. We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people. Role Description The Service Consultant will be responsible for managing all aspects of support to our contractors throughout their assignment with Airswift. The Service Consultant will also work closely with various internal teams, like Payroll, Legal, Recruitment & our account managers, to ensure high-quality service is offered to all clients and contractors.This role is ideal for a detailed focus individual with excellent communication skills. Someone who thrives in a busy environment, juggling multiple tasks and building strong relationships every day. Principle Accountabilities: Focal point for contractor care, managing offboarding/onboarding, and mobilization processes. Provide exceptional customer service, handling pre-start requirements such as medical bookings and travel arrangements. Serve as the main point of contact for contractors throughout their assignments, collaborating closely with Client Account Managers and Service Managers to meet client and contractor needs promptly. Skills, Knowledge, and Experience: Experience in Contractor Onboarding, Mobilisation and Management is valued highly but is not essential. Excellent customer service, communication, and relationship building skills. Excellent Microsoft skills, in particular Word & Excel, CRM experience. Very organised, adept in time management and can demonstrate structure in thinking. Ability to understand and deliver to business processes and needs. Excellent attention to detail. Flexible attitude and ability to multi-task to service deliverables. Ability to document and deliver complex business processes. Able to work independently whilst managing competing priorities. Applicants with previous experience in the recruitment industry will be held in high regard. Applicants with previous exposure to human resource matters will be held in high regard. Measures of Success: Recharges: 80% of chargeable items to be passed to the billing team within 30 days. Contractor Satisfaction Scores: 90%. Contractor Calls – All allocated contractors are called every 8 weeks. What we can offer you! Attractive monthly base salary + competitive commission/performance bonus. Genuine career progression opportunities, either locally or globally! World-class training programmes and development opportunities. Virtual Onboarding Events exclusively for new hires. Team driven environment, supportive culture with a focus on work-life balance. Career breaks available after one year. Real time recognition through our employee reward platform. Mental Health First Aiders to signpost you to support when you need it. Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…) Charity days for various important causes such as Relay for Life and Earth Day. Our Core Values: Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth. Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world. Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do. Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason. Visit our website and social media to find out more! - www.airswift.com Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Diversity & Inclusion At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be. Please click here to view our privacy policy. Powered by JazzHR
Company:
Airswift
Posted:
January 30 on The Resumator
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